In the last post I wrote about using Mount for upsells at your property. It is a great solution as they provide you with an easy way to rent out amenities at your location as well as provide you with built-in insurance for boats, bikes and scooters that you may rent out.
But what if you don’t have any amenities to rent out at your place? What if you do have amenities, but you want more options to upsell to your guests?
DACK is the answer!
When you sign up with Dack, they will provide your guests with their app that will have all information they might need. You will be able to present yourself as a great host, giving them the tools to plan the experiences they might want to have when they are at your place. From when they book their vacation, you can provide value by having all the information like Wi-Fi, entry code, in-app Uber to get to your home as well as the link to your website.
If you get frequently asked questions, how about shooting a video? Show your guests how to operate the equipment so that you don’t have to constantly explain and re-explain how to get the hot tub working.
Most of the upsells occur prior to your guest stepping into the door. From when they book until their date of arrival you can bet they are looking at what to do once they get to your area. Now is the time to help them out! You can upsell them on Personal Chef Services, local things to do, a masseuse that comes to the house etc. You can partner up with each of these local vendors and do a revenue split with them once guests reach out to them.
For example, say your guests want a personal chef to come and cook for them at your home. There will be an option for your guests to order the personal chef in-app. Your chef will get the alert and either deny or approve the request based on their availability. If they accept, the payment will be taken in the app so there is no need for you to collect money from your guests. There are hosts that make half of their income by curating a great deal of upsells with local vendors.
Your guest that booked can also invite other participants of their reservation to download the app and make purchases. Each guest that downloads the app will have their information captured. This will allow you to market to each of these guests further down the line. For example, you can have a message go out to your guests 30 days after checkout with a promo code asking them to come back with a link to your direct booking website!
I have no affiliation with Dack but I am eager to share this with you!
